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View allSolutions · Call centre
An AI call centre is software that answers, understands, and resolves customer calls without a human agent. AI Now Studio lets you build one by talking to it: describe the agent you want, pick a voice from your library, give it a phone number, and it's answering calls. Inbound. Outbound. In fifty languages. Same afternoon.
Every hole is a missed call. Every missed call is a lost customer. The holes always show up at the worst possible time: the sale that lands at midnight, the outage at 3am, the peak season nobody staffed for. You can't hire your way out. You can build your way out.
| Measure | Between 9 and 5 | Everywhere else |
|---|---|---|
| Your team | Great | Voicemail |
| Wait times | Fine | A ninety-second queue |
| Costs | Predictable | Spike, or calls die |
| AI Now | Same experience, twenty-four hours a day. | |
You're not short on people. You're short on hours in the day. We sell hours.
You don't brief a vendor and wait six weeks. You open the Studio and build it yourself, in the time it takes to have a coffee.
Open the Studio, type what you want, an inbound receptionist for a dental clinic, warm, patient, escalates emergencies, and it drafts the agent for you. Personality, greeting, tools, escalation rules. Edit anything. Or accept it and move on.
Your Voice Library holds every voice you've cloned and every stock voice on the platform. Pick one. Or drop in a 30-second sample of anyone, your CEO, your brand voice, the actor you already licensed, and it's ready in minutes. Cross-lingual by default.
Local, toll-free, or port your existing line. The Studio hands you a real SIP-backed phone number that rings straight to the agent. No PBX integration. No telco onboarding.
Call Logs shows every conversation as it happens: transcript, outcome, escalation, cost. Your Home dashboard rolls up the week. Sessions, average duration, resolution rate, quota. Nothing hidden, nothing to reconcile.
Describe. Voice. Number. Ship. The whole build fits in an afternoon.
Everything a real ops team needs. Zero of the meetings a real ops team hates.
Some calls need a specialist. Squads route the caller to the right agent: triage to sales, sales to support, support to human, with the full context intact. Your team runs an orchestra, not a phone bank.
The Outbound module runs the callback list itself. Appointment confirmations, follow-ups, revivals. Time-zone aware, consent-compliant, on autopilot.
Sounds like it's from here. Not translated. Not adjacent. From here. Plus 49 more languages the same way.
The pause never feels like a bot. Because it isn't a pause. Median pickup 300ms.
When a human is needed, they get the customer and the context: transcript, record, escalation reason, pre-loaded on their screen.
Every conversation, searchable. Filter by outcome, by language, by hour. Export to CSV, or hit the API. Nothing about your operation stays opaque.
Some conversations end when the call does. Some don't. When the customer opens your app later, the same brain that answered their call can pick up the video window: same voice, same memory, same story. The call centre is one surface. There are others.
The fastest way to understand what this changes is to build one. Or bring us your worst call: the hardest customer, the angriest complaint, the one you dread, and we'll build the agent on the demo.
Not sure? Open the Studio. It shows you what a demo would.